Marketing
Turn ads, QR codes and links into conversations instead of forms. Retarget saved segments built from tags and attributes, and see who read, tapped and replied.
WhatsApp platformEvery WhatsApp customer, one conversation
Broadcasts, chatbot flows, an AI agent and a shared team inbox on the WhatsApp Business account you own. Meta bills messages at its own rates; Convomatic adds no markup.
What is Convomatic?
Convomatic is a WhatsApp Business platform for marketing, sales and support. It combines broadcasts, a no-code flow builder, an AI agent, a shared inbox, in-chat orders, payments and appointments in one tool.
It is made by Lumoonix in Ahmedabad, Gujarat, and is used by D2C brands, Shopify stores, clinics and service businesses across India.
- Works on
- Your own WhatsApp Business account (official Meta platform)
- Message charges
- Billed by Meta at its rates. ₹0 markup
- Price
- Free plan, then ₹399 to ₹3,499 a month
- Payments
- Razorpay pay links, your own checkout link or cash on delivery
- Integrations
- Shopify, Google Sheets, Meta catalogue, webhooks and an API
- Couriers
- Delhivery, Blue Dart, DTDC, Ekart, XpressBees, Shadowfax, India Post, FedEx, Shiprocket
- Setup time
- Most teams send their first campaign the same day
Seven tools, one thread
Each tool hands the customer to the next without losing the conversation. Every screen below is from Convomatic.
- 01 / 07
Broadcasts people open
Pick an approved template, choose a segment and schedule the campaign. Delivery, reads and every button tap come back in one report.
- Segments from tags
- Scheduling
- Read and tap reports
- 02 / 07
Chatbot flows without code
Draw the conversation once with questions, conditions, delays, catalogue cards and API calls. Start a flow from a keyword, a click-to-WhatsApp ad, a QR code or a campaign button. Every answer is saved to the contact.
- Visual canvas
- Starts from ads and QR codes
- Answers saved as attributes
- 03 / 07
An AI agent that knows your business
The AI agent reads your website, files and products, answers in the customer's language, cites the source, and says so when it does not know. It covers everyday questions day and night.
- Trained on your content
- Replies in the customer's language
- Hands off to people
- 04 / 07
One shared team inbox
Every chat lands in one queue with automatic assignment, transfers and canned replies. Managers watch live conversations and step in before a deal stalls.
- Auto-assignment
- Canned replies
- Live supervision
- 05 / 07
Orders inside the chat
Take real orders on WhatsApp with stock that cannot be oversold, discount codes and delivery zones by pincode or state. Add a courier AWB and the tracking link is sent for you.
- Stock control
- Coupons
- Courier tracking
- 06 / 07
Get paid in the thread
Send a pay link created on your own Razorpay account, your own checkout link, or offer cash on delivery. Paid and refunded status comes straight back into the chat.
- Razorpay
- Cash on delivery
- Payment status in chat
- 07 / 07
Appointments customers book themselves
Free slots are worked out from your opening hours, held while the customer pays and moved without a phone call. Built for clinics, salons, studios and consultants.
- Slots from opening hours
- Slot hold
- Self-service reschedule
Marketing starts it. Sales closes it. Support keeps it.
Three teams share one contact record and one conversation history, so nobody asks a question the customer already answered.
Sales
Tag a chat and it reaches the right rep. Budget, intent and timeline are saved during the chat, and managers can take over a live conversation.
Support
The AI agent handles everyday questions from your own content. Canned replies with buttons keep answers consistent, and escalations arrive with full history.
Meta's price. Our software. Nothing in between.
How Convomatic charges
Your WhatsApp Business Account, number, templates and quality rating stay in your name. Meta bills you directly for conversations at its published rates. Convomatic charges one flat monthly fee for the software, with no resold credits and no per-message fee.
Connects to what you already use
Import contacts from Google Sheets or CSV. Take payments with Razorpay or cash on delivery. Connect Shopify and your Meta product catalogue. Send events to your systems with webhooks, trigger campaigns with the Campaign API, and call your own endpoints from inside a flow.
The whole loop, from ad to next campaign
Why businesses move sales and support to WhatsApp
Your customers already read it
WhatsApp is where customers in India already talk to friends, family and businesses. Messages are read far more often than emails, and replies come in minutes instead of days. Moving campaigns, order updates and support into WhatsApp meets customers where they are, instead of asking them to check another inbox.
A personal phone does not scale
Many businesses start by answering WhatsApp from one phone. Chats get missed when that person is busy, there is no record when they leave, and nobody can see how many leads came in. Convomatic moves the conversation to a shared inbox on the official WhatsApp Business Platform, so the whole team can work from one number with full history.
Automation handles the repeat questions
Order status, delivery areas, prices, opening hours and return policies make up most incoming messages. Flows and the AI agent answer these instantly, at any hour, and pass the conversation to a person only when it needs judgement, which keeps response times short without adding staff.
Convomatic use cases by industry
D2C and Shopify brands
Send launch and sale broadcasts to segments, recover abandoned carts, take orders and payments in the chat, and send shipping updates with courier tracking links automatically.
Clinics and wellness centres
Patients book appointment slots from your opening hours, pay a deposit in the chat, and receive reminders the day before, which cuts no-shows and front-desk calls.
Salons and studios
Clients pick a free slot, reschedule without calling, and get offers on their birthday or after a set number of weeks since their last visit.
Education and coaching
Turn ad clicks into conversations, qualify students with a flow that asks course, city and budget, and route each lead to the right counsellor.
Real estate
Capture leads from click-to-WhatsApp ads, ask budget and location in a flow, share brochures, and assign each lead to a sales executive automatically.
Support teams
The AI agent answers from your help documents in the customer's language, canned replies keep answers consistent, and escalations arrive with full history attached.
Convomatic setup plan
Your first day
Sign in with Facebook, choose your business and connect a WhatsApp number, either new or one you already use. Import contacts from a CSV file or a Google Sheet, then tag them by interest, city or purchase history so you can build segments. Submit your first message templates to Meta for approval, such as a welcome message, an order update and an offer. Once a template is approved, choose a segment and send your first broadcast; delivery, reads and button taps appear in the report as they happen.
Your first month
Build a welcome flow that starts when someone messages you from an ad or QR code, asks two or three qualifying questions and saves the answers. Add your website and documents to the AI agent and test its answers before turning it on. Set team rules so tagged chats reach the right person, and write canned replies for common questions. Connect Razorpay or Shopify if you sell online. At the end of the month, review which campaigns were read and tapped, and build your next segment from the tags you collected.
What you get with Convomatic
Lower messaging costs
Meta bills you directly at its published rates and Convomatic adds no markup, so your cost per message stays the same as you grow. You pay one flat software fee with limits listed up front.
One record for every customer
Marketing, sales and support share one contact record with tags, attributes, orders and conversation history, so each team knows what the customer already said and bought.
You own the account
Your WhatsApp Business account, number, templates and quality rating stay in your name. If you leave, you take them with you.
Convomatic pricing: start free
Platform pricing only. WhatsApp conversation charges are billed to you by Meta at Meta's rates.
Free
Free
- 1 seat, 500 contacts
- 1 active flow
- Shared inbox and broadcasts
- Full analytics history
Starter
₹399/ month
- 2 seats, 10,000 contacts
- 3 active flows
- Scheduled and API campaigns
- Canned replies and follow-ups
Growth
Popular₹799/ month
- 3 seats, 50,000 contacts
- 10 active flows
- AI agent and Shopify
- Retargeting and click tracking
Pro
₹1,499/ month
- 5 seats, 2,00,000 contacts
- 25 active flows
- Orders, shipping and coupons
- Appointments and payment links
Prices in INR per month, tax not included. Quarterly billing saves 5% and yearly saves 10%. Business (₹3,499) and Enterprise plans are available for high-volume teams.
Start freeNeed a custom WhatsApp setup?
The Lumoonix team behind Convomatic connects it to your CRM, ERP or Shopify store and builds the flows and automations for you.
Frequently Asked Questions
What is Convomatic?
Convomatic is a WhatsApp marketing, sales and support platform made by Lumoonix. It includes broadcasts, chatbot flows, an AI agent, a shared inbox, in-chat orders, payments and appointments.
Is Convomatic an official WhatsApp Business platform?
Convomatic runs on the official WhatsApp Business Platform through your own WhatsApp Business account, which you connect by signing in with Facebook. Your number, templates and quality rating stay in your name.
How much does it cost to send WhatsApp messages with Convomatic?
Meta bills you directly for conversations at its published rates. Convomatic adds no markup and sells no message credits. You pay only the monthly software plan, and there is a free plan.
Can I use my existing WhatsApp number?
Yes. You can connect a new number or one you already use when you link your WhatsApp Business account.
Does Convomatic work with Shopify?
Yes. Shopify connection is included from the Growth plan (₹799 a month), along with the AI agent and automations. Orders, shipping and coupons inside WhatsApp are on the Pro plan.
Can customers pay inside WhatsApp?
Yes. Convomatic sends pay links created on your own Razorpay account, your own checkout link, or cash on delivery, and shows paid and refunded status in the chat.
Do I need a developer to set it up?
No. Most teams connect their number, import contacts and send their first campaign on the day they sign up. Webhooks and the Campaign API are there if you want to connect your own systems.
What happens to my data if I leave Convomatic?
Your WhatsApp Business account, number and templates are yours, so you take them with you. See the Convomatic privacy policy on this site for how contact and conversation data is handled.
How long does WhatsApp template approval take?
Meta reviews message templates, and most are approved within minutes to a few hours. Templates that follow Meta's guidelines, with a clear purpose and no misleading content, are approved fastest.
Can several team members use one WhatsApp number?
Yes. Every plan includes a shared inbox, and paid plans add more seats, from 2 on Starter to 10 on Business, with automatic assignment and transfers between team members.
Can I send WhatsApp messages from my own software?
Yes. The Campaign API sends approved templates from your own systems, webhooks send real-time events to your endpoint, and the API request step calls your endpoints from inside a flow.
Related products and services
Your customers are already on WhatsApp
Start free, connect your number and send your first campaign today.